Terms and conditions

Payment Policy

Credit cards are processed online at the time of your booking unless otherwise agreed in writing. Simon accepts Visa & Mastercard processed through Venmo, Paypal, or Starling depending on the currency. Simon does not store credit card information.

Cancellation Policy

Cancellations must be requested in person, by email or phone at least 72 hours before the start time of you tour or activity to receive a refund. When possible Simon will re-schedule bookings (depending on availability). In this case, a re-booking fee may apply. Tours operate rain or shine.

Your responsibilities

All participants must be confident bike riders and be able to follow guide instructions while on tour. Simon reserves the right to cancel any participant who cannot ride a bike with basic confidence. In this case, refunds will not be given for those who cannot ride a bike safely. Participants agree to obey French traffic laws and be able to follow the safety instructions given by the guide.

Injury loss and damage

You agree that any injury experienced on any tour or activity is completely at the responsibility of the participant and is not the responsibility of the guide. Simon, or anyone representing Simon in any role, is not responsible for the loss or damage of personal belongings. It is up to the participant to be responsible of all personal property.

Consumption of alcohol

Any consumption of alcohol during any of Simon's tour or activities is completely at the choice & responsibility of the participant. Simon reserves the right to cancel any tour or activity due to unsafe conditions or Paris events which make the bike tour impossible to safely complete.